Returns & Exchanges

At Orthodox Store, we offer a 30 day money back guarantee, so that you can make sure your purchase is just right. If for any reason you are not completely satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our products are produced with the highest standards of quality and excellence!

Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or custom made; items that have previously been exchanged; and custom designed vestments. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from one of our showrooms, our 30 day return/exchange period begins on the date that your order is available for pick up.

HOW TO RETURN AN ORDER

1. Contact us first: Send an email at sales@orthodoxstore.net requesting a return. Write your name, order number and items you are returning. We will send you a shipping authorization number. Please note that the return shipping fees will be paid by the customer.

2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all certificates if received (a $250 replacement fee per certificate will be charged otherwise). For security reasons, do not write jewelry, gold or diamonds or other related words anywhere on the package.

3. Shipment: Enclose your item inside its original box/package. For your convenience, we recommend using the original packaging from your order. We recomend sending the package with the same shipment company it came in. Obtain a receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

You can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Orthodox Store.

Orthodox Store is not responsible for items lost or damaged while shipping. 

REFUND PROCESS

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. OrthodoxStore.net will refund the original purchase amount of the item via the mode of payment used in the original purchase. International bank wire purchases will be refunded in EUR according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.

If you have any questions about our return procedure, please contact us.