Frequently Asked Questions
Owner of this virtual shop is SC Aequitas S.R.L. with the folowing identification id's: - Vat nr. 24044721 - Registration Nr.: j04/1131/2008 - Account nr: RO58INGB0000999901720453 (lei) RO68INGB0000999901720467 (EUR) - Phone +40751984836 - Adress: ALex. cel Bun 9A3, Bacau, Romania
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Your order will be shipped 1-4 days after we receive payment. Some orders actually ship the same day. Once shipped, the speed of delivery depends on the shipping method you chose at check out. Usually you will receive your order in 7-14 days, depending on your location.
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If you encounter any problems while attempting to purchase a product, please contact the Orthodox Store team. Please include the following information in your email: Your order number, the name of the product you were trying to purchase, as well as any error message or email you received.
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To figure out the shipping rate without registering you just need to click "estimate shipping" button and fill out the requiered fields.
For a more accurate ship estimate you need to register, add all the items you want to buy in the shopping cart and press checkout button.
If you want your order to be delivered to another adress different from your primary adress just click "change adress".
The SHIPPING PRICE will be listed on the right to each shipping method.
If you don't like the amount to ship hit your "back" button on your web browser to exit the shopping cart/order screens.
The order is not placed until you Click on "Place Order" on the bottom of the payment page.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES!
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We accept the folowing order payments:
1.Credit card payment on paypal
We accept Mastercard, VISA, American Express and Discover.
2.Bank transfer
3.Wire Transfers
We except wire transfers at your request. Please contact us for more details.
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You can only alter or cancel your order by phone. Thus you must call in all order cancellations or alterations to our Shipping Department Directly at +40751984836 Monday Thru Friday 9am to 5:00pm EET - Eastern European Time. Once a order has shipped, we are unable to retrieve it back from shipper. We can't refund shipping since our shippers do not refund us. Thank You for understanding this policy that you agree to by shopping at OrthodoxStore.net
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We do offer rush shipping but only at your request. You will have to contact us for more details or shipping estimate.
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We DO NOT have a printed catalog. We are a website online store only. New items are being added all the time and old items discontinued.
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Yes we do offer wholesale discounts. Please contact us fo more details.
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Yes, we usually have all of our products in stock and available to ship. If we are not in stock of a particular item you can still place your order. You will be charged for the entire order at the time the order is ready to be delivered.
Exceptions are only the custom made items.
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Orders are shipped from our center in Romania. EMS is our default carrier, from witch delivery rates are automatically calculated based on your delivery location for most countries.
You can request different carriers, just as long as they have routs available.
Ussually European Union customers have more options.